Subject: FW: 15852206 Lazio vs Juventus Fan seller - wrong procedure India
From: Brian Sexton <[email-masked]>
To: Vijender Sharma <[email-masked]>
Cc: 'Urvika Chaudhary' <[email-masked]>, John Meerholz <[email-masked]>, Petrisor Parfene <[email-masked]>
Date: Wed, 28 Feb 2018 13:23:59 +0000

Hi Vijender,

Hope you are well!

Could you please review this case with Urvika?

Kind regards,
Brian

From: John Meerholz
Sent: Wednesday 28 February 2018 13:06
To: Petrisor Parfene <[email-masked]>; Brian Sexton <[email-masked]>
Subject: RE: 15852206 Lazio vs Juventus Fan seller - wrong procedure India

Hey Brian,

Could you review with Vijender please

Thanks

John

From: Petrisor Parfene
Sent: 28 February 2018 13:00
To: John Meerholz <[email-masked]<mailto:[email-masked]>>
Subject: 15852206 Lazio vs Juventus Fan seller - wrong procedure India

Hi John,

The seller provided wrong tickets (Curva nord instead of Distinti Nord) but the agent on the case did not follow procedure.

The offer to keep the wrong tickets was never made, the buyer asked clearly for tickets in the correct section (transaction never moved to pending sub) but it was escalated by the agent for a full refund.

Thank you,
Petre