Subject: FW: TID : 15734217 // Milan vs Inter // Time to event : 5 day(s), 15 hours away
From: Brian Sexton <[email-masked]>
To: India SS Escalations <[email-masked]>
Cc: 'Urvika Chaudhary' <[email-masked]>, 'Monica Messina' <[email-masked]>
Date: Tue, 27 Feb 2018 15:33:45 +0000

Hi,

This buyer was refunded because the seller provided the wrong tickets.

Buyer is saying that they cannot purchase new tickets for the events because their names are already registered as having tickets. This is perhaps because the seller personalized the wrong tickets in the buyer’s names.

Could someone ask the Broker IT to remove the buyer’s names from those tickets so they can purchase new tickets for the event?

Kind regards,
Brian

From: Urvika Chaudhary [mailto:[email-masked]]
Sent: Tuesday 27 February 2018 04:47
To: Brian Sexton <[email-masked]>
Cc: Monica Messina <[email-masked]>
Subject: TID : 15734217 // Milan vs Inter // Time to event : 5 day(s), 15 hours away

Hello Brian,

In reference to TID: 15734217

Buyer bought tickets and received wrong tickets.He claimed that he is a lawyer and will contact our lawyer in Geneva. We have substituted the tickets with partial refund.
however, the seller of the substitution tickets did not fulfill therefore the buyer was provided with a full refund.

Now the buyer is unable to buy new tickets as his name is blocked. Thus, he informed us to unblock his name as soon as possible. He was advice by AC Milan legal department to get the name unblocked.

The buyer said he will contact our lawyers and that he is in contact with AC Milan legal department as well.

Please advice, the event is in 5 days.

Warm Regards,
Urvika Chaudhary
Trainer (LDP)
LiveSalesman.com
 [email-masked]<mailto:[email-masked]>