Subject: RE: 10308410 : Power Seller CZ (Europe) : Metallica : 35 day(s), 6 hours away
From: India SS Escalations <[email-masked]>
To: Anezka Koubkova <[email-masked]>
Cc: 'Urvika Chaudhary' <[email-masked]>, Brian Sexton <[email-masked]>, India SS Escalations <[email-masked]>
Date: Tue, 27 Feb 2018 10:18:34 +0000

Hi Brian,

I think that the idea of asking the original seller to send directly to both buyers would be the best. We would need to confirm first that the seller would be willing to do this and to also ask him to hold off on sending the tickets.

Would you be able to request delivery addresses from 12761728 and 12932134?

@Anezka – Would you be able to contact the seller of 10308410 to see if he would be willing to send two of his tickets to one buyer (12761728) and one ticket to the other (12932134). If the seller agrees please ask him to hold off on sending his tickets and advise that we will be in touch. Any questions let me know. Thanks.

Kind Regards,

Stephen.

From: Brian Sexton
Sent: 27 February 2018 10:12
To: India SS Escalations <[email-masked]>
Cc: 'Urvika Chaudhary' <[email-masked]>
Subject: FW: 10308410 : Power Seller CZ (Europe) : Metallica : 35 day(s), 6 hours away

Hi,

10308410 – Pending Shipment Creation (UPS) – this buyer bought three tickets and resold their tickets and the seller personalised the tickets in the names of the new buyers so there’s no issue with personalization. Event was originally walk in seller managed collection but because Broker personalised he will use UPS to fulfil.

12761728 – buyer sold two tickets here  - Pending Pick-up
12932134 – buyer sold one ticket here – Pending Pick-up

Should we ask the Broker CZ to ship the tickets early so the buyer has time to send them to the final buyers?

Or

Should we ask the two final buyers for addresses and then ask the Broker CZ to ship the two tickets to one buyer and the one ticket to the other buyer?

Kind regards,
Brian

From: Urvika Chaudhary [mailto:[email-masked]]
Sent: Monday 26 February 2018 12:18
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>
Subject: TID: 10308410 : Power Seller CZ (Europe) : Metallica : 35 day(s), 6 hours away

Hi Brian,

The power seller of given TID - 10308410 has listed the delivery plan as Walk-in - Seller Managed Collection which on his request was changed to UPS-courier delivery.

Their buyer has purchased 3 tickets which they have further sold them all on TID - 12761728 & 12932134 with the delivery plan as "Walk-in - Seller Managed Collection"

Now the tickets cannot be redirected because of different quantity & transaction state of TID - 10308410 has moved to Pending Local delivery address which buyer cannot provide as they have resold all the tickets.

We may need to contact the power seller to fulfill the tickets by using the original delivery plan of "Walk-in - Seller Managed Collection" & pass on the tickets to the buyer of TID: 12761728 & 12932134

Warm Regards,
Urvika Chaudhary
Trainer (LDP)
LiveSalesman.com
 [email-masked]<mailto:[email-masked]>