Subject: Re: TID 15746904// Event name:Thirty Seconds To Mars// Broker US// Event in: 143 day(s), 14 hours away
From: Urvika Chaudhary <[email-masked]>
To: [email-masked], Sidje Anne Ginette Ehua <[email-masked]>, Gillbrinne Zola Moke <[email-masked]>, Vijender Sharma <[email-masked]>, [email-masked], Monica Messina <[email-masked]>, [email-masked], [email-masked]
Date: Mon, 26 Feb 2018 19:55:45 +0530 (IST)

Hi Team 

Please check the update 

I’m sure you have noticed some cases where the delivery plan is UPS/ Fed Ex (paper tickets) but the buyer has received an email with a link to download their e-tickets. 

When the buyer tries to use this link it does not work and they cannot access their e-tickets and they are confused on whether they will be getting e-tickets or paper tickets. 

It’s a tech issue that I have flagged with the Tech Team who are currently working on it. 

In the meantime if you get any cases like this you can use this link to see if e-tickets have been provided: 

http://tools.viagogo.prod/CSL/ETicket/ViewETicket?transactionId= 15598273 &isStandalone=true 

Just change the TID in the URL. 

If you get a case like this for the moment tickets will need to be sent to the buyer via customer mail, you can ask me to do this. 

Kind regards, 

Warm Regards, 
Urvika Chaudhary 
Trainer (LDP) 
LiveSalesman.com 
[email-masked] 

From: "Urvika Chaudhary" <[email-masked]> 
To: "brian sexton" <[email-masked]> 
Cc: "vandana" <[email-masked]> 
Sent: Monday, February 26, 2018 4:44:35 PM 
Subject: TID 15746904// Event name:Thirty Seconds To Mars// Broker US// Event in: 143 day(s), 14 hours away 

Hi Brian, 

This is in reference to TID: 15746904 

The transaction state is complete.The plan is Fedex (paper ticket) however buyer has received a mail informing to download the tickets.(Which is confusing) 

Also, the tracking number for fedex is unavailable. Can you contact the seller regarding the tracking number. Its a Power seller Broker US. 

Thanks in advance. 

Warm Regards, 
Urvika Chaudhary 
Trainer (LDP) 
LiveSalesman.com 
[email-masked]