Subject: Re: Case ID - 11441647, need to check why the account is blocked
From: Yash Sharma <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Mon, 26 Feb 2018 19:46:54 +0530 (IST)

Similar case ID is 11442380, please check for this as well. 

TID- 15832217, this is the account they want to recover. 

From: "Yash Sharma" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Monday, 26 February, 2018 19:42:25 
Subject: Case ID - 11441647, need to check why the account is blocked 

Hi Urvika, 

Can you please look into the case with ID - 11441647 

The customer emailed submitting the account recovery form. 

Account is showing as blocked using which they have submitted their query. 

Can you please check with Brian why the account is blocked and what should I reply to the customer. 

Thanks 
Yash