Subject: Fwd: Your Asanda Soho Receipt
From: Joel Graham <[email-masked]>
To: Ashish Dabral <[email-masked]>, Accounts Department <[email-masked]>
Cc: Gene Frisco <[email-masked]>, Dani Balarezo <[email-masked]>
Date: Wed, 19 Oct 2016 15:48:33 -0400

Hi everyone,

This client was booked as a bang trim, there's no reason we should be
charging her a $50 no-show fee. The guest booked this appointment online
and has her brother's card on file. She is most definitely at fault for her
part in this, but we vastly overcharged her for the no-show.

Ashish, we are actively keeping notes for what kind of appointments are
being cancelled so that we charge the appropriate no-show fee. Please make
sure to check the service notes before charging guests.

Accounting team, please refund this charge as soon as possible. I will
contact the guest.

Thank you,
Joel

---------- Forwarded message ----------
From: Asanda Aveda Spa Lounge <[email-masked]>
Date: Wed, Oct 19, 2016 at 3:37 PM
Subject: Fwd: Your Asanda Soho Receipt
To: Joel Graham <[email-masked]>

---------- Forwarded message ----------
From: meryem had <[email-masked]>
Date: Wed, Oct 19, 2016 at 3:31 PM
Subject: Re: Your Asanda Soho Receipt
To: Asanda Aveda Spa <[email-masked]>

Hi,

I have not made an appointment at your facility and I have not authorized
this purchase. I'm not even in town and then you charge my brother's card
which is beyond me, since it hasn't even been linked to my account nor have
I used my asanda online account lately. I would like to know how this came
to happen and you can contact me on 917-530-9412. This isn't my primary
contact.

Thank you

On Wednesday, October 19, 2016, Asanda Aveda Spa <
[email-masked]> wrote:

>
>
> <http://email.mindbodyonline.com/wf/click?upn=J2QTXUiII5tgGQoxb2Bt5Z7IUI3XE2xFg7Yn1PTDdBE-3D_vbwzvbvyIv0vrLnH0UQ2aJJm1gb-2F0ljrM0FKk0oZCljBJfoxjHt7mm6F8Uxa2XPuQjUdke-2By8GyY1V3n55mSkW7SwGLttS-2FdrnVZOuYkokZygI6o6p5UvTpAwsnwaW-2BQHY5FQDXizrw0hOYdvNMceJSZ-2FnXyvgPxAODdGWFsxnsBD8oSTg7fxus0wtJjhKxfDdzvvVu2cqtdwUeRFuiGA1-2BjU6hq-2FUpUXPbJr5FL0MyWwsfqmgHOicylj7Gyj6K6flkC-2FL204-2B1MSQvetEMZFn-2Bovc2DhAsPF-2FoctrLcVzg-3D>
>
> Dear Meryem ,
>
> Thank you for visiting Asanda Spa Lounge!
>
> Below is your purchase receipt; please keep a copy for your records.
>
>
> Sale Date: 10/18/2016 - 3:21 AM
> Sale ID: 173090
> Sold By: Dabral, Ashish
> 1 Hair - No Show (Exp: 10/17/2017) $50.00
> Subtotal: $50.00
> Tax: $0.00
> Total: $50.00
> *Payment Method* *Amount*
> Visa/MC/DIS $50.00
> FAHD HADDOUMI
> Master Card - ***1689
> Authorization #: 220692
>
> FAHD HADDOUMI
> Customer Copy
>
> We appreciate your business.
>
> Please retain this receipt for your records. Thank you!
>
>
>
>
>
>
>
> Thank you!
> The Asanda Soho Team
> Web: http://www.asandaspa.com
> <http://email.mindbodyonline.com/wf/click?upn=CoGoCKR4F4zdyEJlafvy5OMheE9s9wxcgD53M8CLtyw-3D_vbwzvbvyIv0vrLnH0UQ2aJJm1gb-2F0ljrM0FKk0oZCljBJfoxjHt7mm6F8Uxa2XPuQjUdke-2By8GyY1V3n55mSkW7SwGLttS-2FdrnVZOuYkokZygI6o6p5UvTpAwsnwaW-2BQHY5FQDXizrw0hOYdvNMceJkHkOmClJwHM8tX0On5VtB-2Fv9G9nVMvXBv-2BLAjjF-2F7fxsysgcOjeuG7Tv7Twop5emLhqZGxJT4-2BsYFmXoPfaaltHm-2FkfeB0Sa3fhwUaGBpJolUF5VZ-2FN8tdpjtE17ucEZJs7cpygQA-2FTTE9mue2iD4-3D>
> Phone: (212) 966-0219
>
>
>
>
>
> <http://email.mindbodyonline.com/wf/click?upn=7792bVrqnl4UN56ePl0XP3JFEQ5BlBZ4Iweg-2BkIGrCNAnEDpTi56-2BD5wglpOFq8H_vbwzvbvyIv0vrLnH0UQ2aJJm1gb-2F0ljrM0FKk0oZCljBJfoxjHt7mm6F8Uxa2XPuQjUdke-2By8GyY1V3n55mSkW7SwGLttS-2FdrnVZOuYkokZygI6o6p5UvTpAwsnwaW-2BQHY5FQDXizrw0hOYdvNMceF-2BqGIH8B-2F7TlzNXmYTGYIHRbt41kBOkhA-2FbwFuEudwdLD53-2Bg7mL2rWxrkFmjf4s3RZH16zmuv7GAyGAP0eiZ5WiyjQfpQFwKkRcn7p7o1bLrl8YUkXohGA9T5H7u4KtZhTUEmGWUEnieEQlDfrj6Y-3D>
>

-- 

-- 

Joel Graham
*General Manager*
ASANDA / [Comfort Zone]
598 Broadway, 3rd FL.
New York, NY 10012