Subject: HFL & Secure Tab Abandoned Call Report 9 Sep
From: Amresh Patel <[email-masked]>
To: Deeksha <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Angela LaCombe <[email-masked]>
Date: Sat, 10 Sep 2016 12:11:36 +0530 (IST)

Process 	Call Type 	Duration 	Customer Phone No. 	IST 	PHT 	Agents Avaiable 	Agents Who were on Call 	Call Back 	Called back after 	Spoke With Customer 	Call attempts 
HFL 	abandoned 	0:00:23 	16307882433 	21:09:06 09-Sep-16 	23:39:06 09-Sep-16 	Debbie,Harshit,Julie 	Harshit,Julie 	Call Back Debbie,She left a voicemail 	4 min 	No 	1 
Secure Tabs 	missed 	0:00:02 	16465525718 	23:57:24 09-Sep-16 	02:27:24 10-Sep-16 	Debbie,Harshit,Arif 	Arif 	Call Back Debbie,She left a voicemail 	2 min 	No 	1 
Secure Tabs 	abandoned 	0:02:11 	17165803731 	17:15:01 09-Sep-16 	19:45:01 09-Sep-16 	Mark,Julie,Debbie 	Mark,Julie,Debbie 	Customer call again,Response By Harshit 	5 hr 	Yes 	- 
Secure Tabs 	missed 	0:00:06 	18433029656 	00:22:25 09-Sep-16 	02:52:25 09-Sep-16 	Harshit,Chris,Debbie 	Chris,Debbie 	Call Back Debbie,She left a voicemail,Then Customer call Again. 	15 min 	Yes 	1