Subject: HFL & Secure Tab Abandoned Call Report 8 Sep
From: Amresh Patel <[email-masked]>
To: Deeksha <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Angela LaCombe <[email-masked]>
Date: Fri, 9 Sep 2016 11:52:01 +0530 (IST)

Process 	Call Type 	Duration 	Customer Phone No. 	IST 	PHT 	Agents Avaiable 	Agents Who were on Call 	Call Back 	Called back after 	Spoke With Customer 	Call attempts 
HFL 	abandoned 	0:01:03 	14018552790 	18:14:27 08-Sep-16 	20:44:27 08-Sep-16 	Julie,Debbie 	Julie,Debbie 	Call Back By Debbie,She left a voicemail 	28 min 	No 	2 
HFL 	abandoned 	0:01:33 	14018552790 	18:15:49 08-Sep-16 	20:45:49 08-Sep-16 
HFL 	missed 	0:00:01 	17605968984 	23:45:51 08-Sep-16 	02:15:51 09-Sep-16 	Debbie,Harshit 	- 	- 	- 	- 	- 
HFL 	missed 	0:00:09 	19419282299 	01:17:18 08-Sep-16 	03:47:18 08-Sep-16 	Debbie,Harshit,Arif 	- 	- 	- 	- 	- 
Secure Tabs 	missed 	0:00:16 	13235913233 	23:52:36 08-Sep-16 	02:22:36 09-Sep-16 	Debbie,Harshit 	Debbie 	- 	- 	- 	- 
Secure Tabs 	missed 	0:00:03 	13139427194 	06:11:26 08-Sep-16 	08:41:26 08-Sep-16 	Chris 	- 	Call Back By Chris 	28 sec 	Yes 	1 
Secure Tabs 	abandoned 	0:01:15 	14158453647 	06:04:35 08-Sep-16 	08:34:35 08-Sep-16 	Chris 	Chris 	Call Back By Chris 	3 min 	Yes 	1