Subject: Re: HFL & Secure Tab Abandoned Call Report 7 Aug
From: Deeksha Dadu <[email-masked]>
To: Amresh Patel <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Angela LaCombe <[email-masked]>
Date: Mon, 8 Aug 2016 07:06:36 +0000

Amresh,

Was Priyank not logged in when the second call got abandoned? If not, I need the time at which he went on offline/on away.

Regards,
Deeksha

From: Amresh Patel <[email-masked]<mailto:[email-masked]>>
Date: Monday, 8 August 2016 12:33 pm
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Ashish Dabral <[email-masked]<mailto:[email-masked]>>, Angela LaCombe <[email-masked]<mailto:[email-masked]>>
Subject: HFL & Secure Tab Abandoned Call Report 7 Aug

Dated:-7/8/2016

Hi Ma'am

There are no Abandoned/missed call in (HFL & SECURE TAB).

________________________________

Dated:-6/8/2016

Process Call Type       Duration        Customer Phone No.      IST     PHT     Agents Avaiable Agents Who were on Call Call Back       Called back after       Spoke With Customer     Call attempts
HFL     missed  0:00:11 17012632585     10:18:05 06-Aug-16      12:48:05 06-Aug-16      Mark    -       Call Back By Mark,But Number not reachable      2min    No      1
HFL     abandoned       0:05:36 15097543217     03:54:01 06-Aug-16      06:24:01 06-Aug-16      Chris   Chris   Customer Call Again,Response By Chris   6min    Yes     1