Subject: HFL & Secure Tab Abandoned Call Report 7 Aug
From: Amresh Patel <[email-masked]>
To: Deeksha <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Angela LaCombe <[email-masked]>
Date: Mon, 8 Aug 2016 12:33:33 +0530 (IST)

Dated:-7/8/2016 

Hi Ma'am 

There are no Abandoned/missed call in (HFL & SECURE TAB). 

Dated:-6/8/2016 

Process 	Call Type 	Duration 	Customer Phone No. 	IST 	PHT 	Agents Avaiable 	Agents Who were on Call 	Call Back 	Called back after 	Spoke With Customer 	Call attempts 
HFL 	missed 	0:00:11 	17012632585 	10:18:05 06-Aug-16 	12:48:05 06-Aug-16 	Mark 	- 	Call Back By Mark,But Number not reachable 	2min 	No 	1 
HFL 	abandoned 	0:05:36 	15097543217 	03:54:01 06-Aug-16 	06:24:01 06-Aug-16 	Chris 	Chris 	Customer Call Again,Response By Chris 	6min 	Yes 	1