Subject: Important Changes Coming to Your Talkdesk Account
From: "Tracy from Talkdesk" <[email-masked]>
To: [email-masked]
Date: Thu, 04 Aug 2016 16:27:16 +0000

Hi there, 
 In a few weeks, we will be upgrading the underlying architecture around our call recordings feature so that we can maintain best practices and security standards when protecting your call data.  
 Beginning September 1, 2016, all call recordings will automatically require Talkdesk authentication unless you opt out. This means that anyone who attempts to listen to a call recording will be required to first sign in with their Talkdesk credentials.  
 We ask that you please take a few moments to configure this new security setting by going to the “Preferences” tab in Talkdesk. If no selection is made by September 1, 2016, your account will automatically require authentication to access call recordings. 
 To ensure that no workflows are interrupted, we suggest that you confirm every Talkdesk user in your team knows his/her password. Passwords can also be reset by following the instructions here. 
 Your data security is our top concern here at Talkdesk. If you have any questions about this upgrade, don’t hesitate to reach out to your Customer Success Manager or [email-masked]. 
 - The Talkdesk Team