Subject: HFL & Secure Tab Abandoned Call Report 26 July
From: Amresh Patel <[email-masked]>
To: Deeksha <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Angela LaCombe <[email-masked]>
Date: Wed, 27 Jul 2016 11:39:13 +0530 (IST)

Process 	Call Type 	Duration 	Customer Phone No. 	IST 	PHT 	Agents Avaiable 	Agents Who were on Call 	Call Back 	Called back after 	Spoke With Customer 	Call attempts 
HFL 	missed 	0:00:04 	17378742833 	20:54:15 26-Jul-16 	23:24:15 26-Jul-16 	Debbie,Faith,Julie,Arif,Beverly 	Julie,Debbie, 	Call Back By Faith, but Number not Reachable 	1 min 	No 	1 
HFL 	abandoned 	0:03:56 	14236611273 	11:36:27 26-Jul-16 	14:06:27 26-Jul-16 	Mark 	Mark 	Call Back By Mark 	10 min 	Yes 	1 
HFL 	missed 	0:00:09 	17012632487 	11:14:34 26-Jul-16 	13:44:34 26-Jul-16 	Mark 	- 	Call Back By mark, but Number not Reachable 	4 min 	No 	1 
HFL 	missed 	0:00:01 	12138405228 	10:40:39 26-Jul-16 	13:10:39 26-Jul-16 	Mark 	- 	Call Back By Mark,he left a voice mail 	4 min 	No 	1 
HFL 	missed 	0:00:03 	19493376754 	03:27:04 26-Jul-16 	05:57:04 26-Jul-16 	Louie,Arif 	- 	Call Back By Louie,she left a voice mail 	1 min 	No 	1