Subject: English Language Test - Zeeshan Ansari
From: Zeeshan Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Nov 2022 13:07:03 -0500

| | Foreign Language Screening Test

Name | Zeeshan Ansari    /  (+91) 9559905892    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir, as I see, your order has been shipped by us and sent to the courier company, but your order has not been delivered because your address is showing wrong.
I am sorry that you had to face such a problem, I will do my best to help you.
Sir can You please tell me your correct address, I'll update the address from here and your order will be delivered in 2 to 3 days.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir, I apologize to you that you faced such a problem.Sir, I am complaining from here that you have faced such a problem, Sir, what do you want, do you want to replace the product or want a refund.Your money will be refunded in 5 to 7 days after the product is picked up.

Sir thank you very much for contacting us have a nice day.

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