Subject: HFL & Secure Tab Abandoned Call Report 19 July
From: Amresh Patel <[email-masked]>
To: Deeksha <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Angela LaCombe <[email-masked]>
Date: Wed, 20 Jul 2016 14:30:09 +0530 (IST)

Process 	Call Type 	Duration 	Customer Phone No. 	IST 	PHT 	Agents Avaiable 	Agents Who were on Call 	Call Back 	Called back after 	Spoke With Customer 	Call attempts 
HFL 	missed 	0:00:08 	18282797516 	19:07:19 19-Jul-16 	21:37:19 19-Jul-16 	Debbie,Beverly,Julie 	- 	Customer Called Again,Response By Debbie 	3 min 	Yes 	- 
HFL 	missed 	0:00:05 	14694323758 	23:29:45 19-Jul-16 	01:59:45 20-Jul-16 	Faith,Priyank,Debbie,Mark 	- 	Call Back By Faith,But Number Not Reacheble 	10 min 	No 	1 
Secure Tabs 	missed 	0:00:01 	14133749914 	21:46:57 19-Jul-16 	00:16:57 20-Jul-16 	Faith,Chris,Debbie,Julie 	Chris 	Customer Called Again,Response By Arif 	1 min 	Yes 	- 
Secure Tabs 	missed 	0:00:01 	16177217220 	01:25:23 19-Jul-16 	03:55:23 19-Jul-16 	Faith,Priyank,Debbie,Arif 	- 	Call Back By Faith 	18 min 	Yes 	1