Subject: HFL & Secure Tab Abandoned Call Report 1 July
From: Amresh Patel <[email-masked]>
To: [email-masked]
Cc: Ashish Dabral <[email-masked]>
Date: Sat, 2 Jul 2016 16:16:16 +0530 (IST)

Process 	Call Type 	Duration 	Customer Phone No. 	IST 	PHT 	Agents Avaiable 	Agents Who were on Call 	Call Back 	Called back after 	Spoke With Customer 	Call attempts 
Automax 	abandoned 	0:00:05 	266696687 	12:21:26 01-Jul-16 	14:51:26 01-Jul-16 	Louie 	- 	- 	- 	- 	- 
Automax 	missed 	0:00:04 	266696687 	07:22:41 01-Jul-16 	09:52:41 01-Jul-16 	Louie 	- 	- 	- 	- 	- 
HFL 	missed 	0:00:12 	16479331642 	04:21:53 01-Jul-16 	06:51:53 01-Jul-16 	Louie,Cris 	- 	Customer Call Again,Reply By Cris 	2 min 	Yes 	1 
Secure Tabs 	abandoned 	0:00:11 	13132484085 	00:37:29 01-Jul-16 	03:07:29 01-Jul-16 	Louie,Mark,Faith 	Louie,Mark 	Customer Call Again,Reply By Faith 	1 min 	Yes 	1 
Secure Tabs 	missed 	0:00:47 	17754730702 	00:36:38 01-Jul-16 	03:06:38 01-Jul-16 	Louie,Mark,Faith 	Louie,Faith 	Customer call Again,Reply By Louie 	3 min 	No 	1