Subject: Re: Call Report summary 23rd June'2016
From: Deeksha Dadu <[email-masked]>
To: Amresh Patel <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Fri, 24 Jun 2016 12:46:32 +0000

Thanks but this is slightly incomplete. I need to know if the call back was done on each and every of these abandoned and missed calls or not.  If yes, did the agent get to speak with the customer or not. If no, on how many  did they not get to talk and on how many did they get to talk. Ashish can guide on these.

From: Amresh Patel <[email-masked]<mailto:[email-masked]>>
Date: Friday, 24 June 2016 2:03 pm
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Subject: Call Report summary 23rd June'2016

Process Agent   Inbound Outbound        Abandoned & Missed      Total   Avg.Duration    Total Duration  Remarks
HFL     All     24      10      4       38      0:04:47 3:23:41 Call Back Done
Secure Tabs     All     19      3       2       24      0:03:33 1:18:38 Call Back Done
Automax All     1       0       0       1       0:03:25 0:03:25
TxtNation       All     159     0       48      207     0:05:57 14:41:34
Total           203     13      54      270     0:04:26 19:27:18