Subject: Sandeep KUmar Tiwari Test
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Date: Wed, 6 Apr 2016 15:11:16 +0530 (IST)

Aptitude: - 13 

English Grammar: - 7 

Passage: - I am really very exited while writing on this topic: \'A customer service agent is the face of any business.\" This topic is directly related to my profession and my work culture. 

A customer service is priority of every business. It is very easy to get new customer for any business but it is very hard to keep them satisfied and happy with service we are providing to them. We earn from customer. Company get revenue from the customer. So customer service should be first priority of every company. 

A customer is always important for us either new or old. 

Here are some basic keys of customer service. 

Soft Skills of customer service agent: Customer service associate is direct contact center for a customer customer has first option to get in touch with associate. Customer can call us or direct walk in to service center. Our associates must have soft spoken skills. 

Empathy: We should always show empathy to customer. 

Apology: If customer is dissatisfied with service it is our fault we should apology for that