Subject: Re: GE Abandoned chats
From: Deeksha Dadu <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Shahnawaz Akbar Dar <[email-masked]>, Sharad sharma <[email-masked]>, Akash Tyagi <[email-masked]>, "Hari Kishore. Prasad" <[email-masked]>, ashish dabral <[email-masked]>
Date: Sat, 26 Mar 2016 13:32:27 +0530 (IST)

thank you. 

From: "Pritish Nandi" <[email-masked]> 
To: "Deeksha Dadu" <[email-masked]> 
Cc: "Shahnawaz Akbar Dar" <[email-masked]>, "Sharad sharma" <[email-masked]>, "Akash Tyagi" <[email-masked]>, "Hari Kishore. Prasad" <[email-masked]>, "ashish dabral" <[email-masked]> 
Sent: Friday, March 25, 2016 10:34:10 PM 
Subject: Re: GE Abandoned chats 

Hi Maám, 

This to bring you to your notice that we are facing issues with Liveperson whet it was getting disconnected. This was already reported to Saurabh Sir yestarday by Romesh and before that by me and also reported to Liveperson team. 

Case ID- 00466816 

Liveperson Software does not log out however loses connectivity. 
Livengage (Webversion of LP)- Logs out. 

Regards, 
Pritish 

From: "ashish dabral" <[email-masked]> 
To: "Shahnawaz Akbar Dar" <[email-masked]>, "Sharad sharma" <[email-masked]>, "Akash Tyagi" <[email-masked]>, "Hari Kishore. Prasad" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]> 
Sent: Friday, 25 March, 2016 16:14:07 
Subject: GE Abandoned chats 

Hi All 

There has been 5 Abandoned chats in GE on dated 24 /03/2016 , So please give your proper explanation to Deeksha ma'am regarding this . 

Process 	Hour 	Abandoned Chats 	Avg. Wait Time to Abandoned 	Agent Availblity & Online Time 	Remarks 
GE 	5:00 PM 	1 	00:01:16 	Shahnawaz(00:47:51),Sharad(01:00:00) 	
GE 	12:00 AM 	2 	00:00:48 	Akash(01:00:00),Hari(01:00:00),Pritish(01:00:00) 	Max Wait Time to Abandoned (00:01:18) 
GE 	5:00 AM 	2 	00:00:01 	Akash(01:00:00),Hari(01:00:00),Pritish(01:00:00) 	
Total 		5