Subject: Call Report Summary 19th & 20th March-2016
From: Ashish Dabral <[email-masked]>
To: deeksha <[email-masked]>
Date: Mon, 21 Mar 2016 15:00:38 +0530 (IST)

19-March-2016 

Process 	Agent 	Inbound 	Outbound 	Voice Mail 	Abandoned & Missed 	Total 	Avg.Duration 	Total Duration 	Remarks 
HFL 	All 	13 	1 			14 	0:07:21 	1:48:51 	
Secure Tabs 	All 	12 	13 		1 	26 	0:04:16 	1:29:04 	Call back done 
TxtNation 	All 	0 	0 		107 	107 			
Total 		25 	14 	0 	108 	147 	0:05:49 	3:17:55 	

20-March-2016 

Process 	Agent 	Inbound 	Outbound 	Voice Mail 	Abandoned & Missed 	Total 	Avg.Duration 	Total Duration 	Remarks 
HFL 	All 	11 	2 		2 	15 	0:07:09 	1:35:30 	Call back done 
Secure Tabs 	All 	11 	1 			12 	0:04:41 	0:56:30 	
TxtNation 	All 	0 	0 		82 	82 			
Total 		22 	3 	0 	84 	109 	0:05:55 	2:32:00