Subject: Re: Roster-21st
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Fri, 18 Mar 2016 13:36:14 +0000

Will send again tomorrow now.

Sent from my iPhone

On 18 Mar 2016, at 18:52, Ashish Dabral <[email-masked]<mailto:[email-masked]>> wrote:

Hello Ma'am

As I can see the attachment is for Phil roster, Asanda roster is not attached.

Regards,
Ashish Dabral

________________________________
From: "Deeksha Dadu" <[email-masked]<mailto:[email-masked]>>
To: "Subir Chakma" <[email-masked]<mailto:[email-masked]>>, "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Cc: "saurabh" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 18, 2016 6:31:00 PM
Subject: Re: Roster-21st

Change in Asanda and cura call

From: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Date: Friday, 18 March 2016 5:48 pm
To: Subir Chakma <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Roster-21st

Please find attached the roster. Now, certain things you need to keep in mind while making the roster. You should always try to pair a senior agent with a new agent who cannot be trusted by himself. For instance, you keep Jamal with Ravi in the morning. Why does that make sense? Jamal's quality is good so what is the point of having two good agents in the morning while leaving all inexperienced ones with Sona at night? Morning agents anyhow have nothing to do after 11pm. Better to have someone like Anjit in the morning with Ravi ad leave Jamal at night so that he can help with the heavy chat flow at night. Made these changes along with others in other rosters too. Kindly see the sort of changes I have made and keep them in mind while making future rosters.

Regards,
Deeksha

<Phil roster-21st March.xlsx>