Subject: Re: Roster-21st
From: Ashish Dabral <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Subir Chakma <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 18 Mar 2016 18:52:16 +0530 (IST)

Hello Ma'am 

As I can see the attachment is for Phil roster, Asanda roster is not attached. 

Regards, 
Ashish Dabral 

From: "Deeksha Dadu" <[email-masked]> 
To: "Subir Chakma" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Cc: "saurabh" <[email-masked]> 
Sent: Friday, March 18, 2016 6:31:00 PM 
Subject: Re: Roster-21st 

Change in Asanda and cura call 

From: Deeksha Dadu < [email-masked] > 
Date: Friday, 18 March 2016 5:48 pm 
To: Subir Chakma < [email-masked] >, Ashish Dabral < [email-masked] > 
Cc: Saurabh Dadu < [email-masked] > 
Subject: Roster-21st 

Please find attached the roster. Now, certain things you need to keep in mind while making the roster. You should always try to pair a senior agent with a new agent who cannot be trusted by himself. For instance, you keep Jamal with Ravi in the morning. Why does that make sense? Jamal’s quality is good so what is the point of having two good agents in the morning while leaving all inexperienced ones with Sona at night? Morning agents anyhow have nothing to do after 11pm. Better to have someone like Anjit in the morning with Ravi ad leave Jamal at night so that he can help with the heavy chat flow at night. Made these changes along with others in other rosters too. Kindly see the sort of changes I have made and keep them in mind while making future rosters. 

Regards, 
Deeksha