Subject: Call Report Summary 15th & 16th March'2016
From: Ashish Dabral <[email-masked]>
To: deeksha <[email-masked]>
Date: Thu, 17 Mar 2016 14:52:14 +0530 (IST)

15-March-2016 

Process 	Agent 	Inbound 	Outbound 	Voice Mail 	Abandoned & Missed 	Total 	Avg.Duration 	Total Duration 	Remarks 
HFL 	All 	19 	10 			29 	0:04:55 	2:04:05 	
Secure Tabs 	All 	24 	10 		1 	35 	0:04:26 	2:10:58 	Call back done 
TxtNation 	All 	79 	0 		181 	260 	0:09:54 	11:09:22 	
Universal 	All 	18 	3 		18 	39 	0:08:50 	2:43:59 	
Total 		140 	23 	0 	200 	363 	0:07:01 	18:08:24 	

16-March-2016 

Process 	Agent 	Inbound 	Outbound 	Voice Mail 	Abandoned & Missed 	Total 	Avg.Duration 	Total Duration 	Remarks 
HFL 	All 	16 	3 		1 	20 	0:04:36 	1:46:06 	Call back done 
Secure Tabs 	All 	25 	20 		2 	47 	0:54:19 	25:58:47 	Call back done 
TxtNation 	All 	58 	2 		215 	275 	0:09:44 	5:14:18 	
Universal 	All 	10 	0 		3 	13 	0:05:53 	1:05:14 	
Total 		109 	25 	0 	221 	355 	0:18:38 	34:04:25