Subject: Call Report Summary 5th & 6th March'16
From: Ashish Dabral <[email-masked]>
To: deeksha <[email-masked]>
Date: Mon, 7 Mar 2016 15:26:31 +0530 (IST)

5-March-2016 

Process 	Agent 	Inbound 	Outbound 	Voice Mail 	Abandoned & Missed 	Total 	Avg.Duration 	Total Duration 	Remarks 
HFL 	All 	16 	3 		0 	19 	0:07:02 	1:55:02 	
Secure Tabs 	All 	5 	16 		2 	23 	0:02:55 	0:41:06 	Call back done 
TxtNation 	All 	0 	0 		88 	88 			
Universal 	All 	12 	3 		13 	28 	0:14:05 	3:31:43 	
Total 		33 	22 	0 	103 	158 	0:08:01 	6:07:51 	

6-March-2016 

Process 	Agent 	Inbound 	Outbound 	Voice Mail 	Abandoned & Missed 	Total 	Avg.Duration 	Total Duration 	Remarks 
HFL 	All 	16 	9 		1 	26 	0:07:27 	2:34:33 	
Secure Tabs 	All 	9 	3 		0 	12 	0:03:59 	0:42:18 	
TxtNation 	All 	0 	0 		60 	60 			
Universal 	All 	15 	1 		21 	37 	0:14:42 	3:55:07 	
Total 		40 	13 	0 	82 	135 	0:08:43 	7:11:58