Subject: English Language Test - Rinky Gangwar
From: Rinky Gangwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Nov 2022 04:01:58 -0500

| | Foreign Language Screening Test

Name | Rinky Gangwar    /  (+91) 8802675469    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear ABC,
Sorry for your incovenience Sir.
As per the information we've gathered about your order, it appears that the address you've entered during order is wrong. The courier company tried to deliver your order but the address is wrong.
For your convenience, I can cancel your delivery from our side. You will get your refund and re-order with correct address this time. Kindly accept this from our behalf.
For any other queries, you can contact with us again.
Regards
Babyshop.com

Good Day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
We apologised for the inconvenience caused Sir.
I request you to send picture of order bill along with the pictures of issue with the product. We will take adequate action towards the issue as per our policies.
You will receive an e-mail from our side with the solution.
I request you to kindly wait for 24-48 hours.
Thanks & regards
Homebox team

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