Subject: English Language Test - Prince Kumar
From: Prince Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Nov 2022 02:37:19 -0500

| | Foreign Language Screening Test

Name | Prince Kumar    /  (+91) 9306683644    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Mam,

We are apologize your inconvenience

As we have found that your order was shipped to Currier co. and as per Currier co. the  address given by you was wrong, Now currier partner is trying to deliver your product but if you you have not received product yet then update or check you address mentioned when your ordered the product.

Thnx Team
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir/Mam,

We are apologize your inconvenience

As we have found that TV cabinet was properly installed under your surveillance and our executive got the OTP by you after installations the product, but still you are facing some issue then our executive will visit at your place to check the product whether it was scratched or not. If our executive will find scratch then we will replace the product asap.

Thnx Team
babyshop.com

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