Subject: English Language Test - Ankit Kumar
From: Ankit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Nov 2022 00:06:43 -0500

| | Foreign Language Screening Test

Name | Ankit Kumar    /  (91) 9472418279    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]
From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected  Mam,

This email is in response to the e-mail recieved by you on 14-11-22 .
This e-mail is regarding order number EHKIBAG-3002 which was supposed to have reached you by now.unfortunately, the required  process as the address was wrong.I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who can contact while making the delivery.

Another way of competing the order is by contacting the courier company whose number is 6200347800 and providing him with you exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had go through this experience with us.

Thanking you,
For hellow company,
Coustomer service representative,
Ankit

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]
From: [email-masked]
Sub: reply to returned and replace product

Respected sir,

This e-mail is in response to the e-mail received by you on 13-11-22.
This e-mail is regarding order number GHIJ-965 which was to supposed to have reached you by now
I would like to informe you that the product you have been ordered this is not returnable as I can see but don't worry I forward this message to our legal team to resolve you quarry and you get a better result from our side.

Extremely sorry that you had go through this experience with us.

Thanking you,
Coustomer service representative
Ankit

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