Subject: Re: Daily performance summary for LiveSalesman team for Nov 14th, 2022
From: Deeksha Dadu <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>, syed.ataullah <[email-masked]>
Cc: Ankit Arora <[email-masked]>, "Sameer Sadiq (LM-HB)" <[email-masked]>, Faizal Maradeya <[email-masked]>, Shahzeen Rizvi <[email-masked]>, Manmohan Chittlangia <[email-masked]>, Tejendra Singh <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Ashick Ali <[email-masked]>, Ahmed Zoher <[email-masked]>, HB report <
Date: Tue, 15 Nov 2022 07:36:25 +0000

Hi Murtaza,

Thank you for your email.

We noticed this issue. Sahil is already working on fixing this. He is on leave today, it should be fixed tomorrow.

Apologies.

Regards,
Deeksha
________________________________
From: Murtaza Kutiyanawala <[email-masked]>
Sent: Tuesday, November 15, 2022 1:03 PM
To: syed.ataullah <[email-masked]>; Deeksha Dadu <[email-masked]>
Cc: Ankit Arora <[email-masked]>; Sameer Sadiq (LM-HB) <[email-masked]>; Faizal Maradeya <[email-masked]>; Shahzeen Rizvi <[email-masked]>; Manmohan Chittlangia <[email-masked]>; Tejendra Singh <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>; Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Ashick Ali <[email-masked]>; Ahmed Zoher <[email-masked]>; HB report <[email-masked]>; Aniyam Developer <[email-masked]>; Ashish Dabral <[email-masked]>; Anslem Misquitta <[email-masked]>; Sabry Yousef <[email-masked]>; Ahmed Zoher <[email-masked]>
Subject: RE: Daily performance summary for LiveSalesman team for Nov 14th, 2022

Hi Syed,

Request you to look at the ageing, why there are tickets reflecting in 11to 15 days ?

  *   The Daily Agent and Ageing reports are empty excel sheets.
  *   Tickets that are Waiting on customer should be close after 48 hours after responding to the customer (below screen shot shared ticket is open since 4 days)
  *   Tickets that are already closed on Fresh Desk still reflecting on this report as ageing (Screen shot attached )

Looping + @[email-masked]<mailto:[email-masked]>

Facebook

Ageing

Agent Name

0-2 Days

3-4 Days

5-6 Days

7-10 Days

11-15 Days

15+ Days

Grand Total

0

0

0

0

44

0

44

Grand Total

0

0

0

0

44

0

44

Whatsapp

Ageing

Agent Name

0-2 Days

3-4 Days

5-6 Days

7-10 Days

11-15 Days

15+ Days

Grand Total

0

0

0

2

57

8

67

Grand Total

0

0

0

2

57

8

67

Emails UAE

Ageing

Agent Name

0-2 Days

3-4 Days

5-6 Days

7-10 Days

11-15 Days

15+ Days

Grand Total

0

0

0

1

20

6

27

Grand Total

0

0

0

1

20

6

27

Ticket ID

Status

Source

Group

Created time

HB Chat Type

Reason Category

Sub Reason

Notes

5078941

Waiting on Customer

Facebook

HB LiveSalesman

2022-10-31

Closed 8 days ago

5077538

Waiting on Customer

Facebook

HB LiveSalesman

2022-10-31

Closed 8 days ago

5076331

Waiting on Customer

Facebook

HB LiveSalesman

2022-10-31

Closed 8 days ago

5079990

Waiting on Customer

Facebook

HB LiveSalesman

2022-10-31

PreSales

Product Related

Pricing

Closed 8 days ago

Ticket ID

Status

Source

Group

Created time

HB Chat Type

Reason Category

Sub Reason

Notes

5004986

Waiting on Third Party

Chat

HB-LSM-Followup

2022-10-15

Customer Services

Delivery Related

Delayed Delivery (Furniture)

5052256

Waiting on Third Party

Chat

HB-LSM-Followup

2022-10-25

Customer Services

Delivery Related

Delayed Delivery (HH)

Murtaza Kutiyanawala

Team Lead – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 2414

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: HB report <[email-masked]>
Sent: Tuesday, November 15, 2022 7:31 AM
To: [email-masked]; [email-masked]; syed.ataullah <[email-masked]>; Ankit Arora <[email-masked]>; Sameer Sadiq <[email-masked]>; Faizal Maradeya <[email-masked]>; Shahzeen Rizvi <[email-masked]>; Manmohan Chittlangia <[email-masked]>; Tejendra Singh <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>; [email-masked]; Murtaza Kutiyanawala <[email-masked]>; [email-masked]; [email-masked]; Ashick Ali <[email-masked]>; Ahmed Zoher <[email-masked]>
Subject: Daily performance summary for LiveSalesman team for Nov 14th, 2022

CAUTION: External email sender. Use care when clicking on links or opening attachments!

[https://www.avmechat.in/epos/assets/images/logo.jpg]

Please find listed below the performance data for the LiveSalesman team for Nov 14th, 2022.

  *   Total tickets created :

Total tickets created

Groups

Agent Name

Facebook HB UAE

Whatsapp open

Whatsapp resolved

HomeBox Instagram

Emails UAE

Grand Total

Grand Total

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  *   Whatsapp chat type:

HB Chat Type

Reason Category

Sub Reason

Count of HB Chat Type

Grand Total

0

  *   Total count of ageing for Facebook:

Facebook

Ageing

Agent Name

0-2 Days

3-4 Days

5-6 Days

7-10 Days

11-15 Days

15+ Days

Grand Total

0

0

0

0

44

0

44

Grand Total

0

0

0

0

44

0

44

  *   Total count of ageing for Whatsapp:

Whatsapp

Ageing

Agent Name

0-2 Days

3-4 Days

5-6 Days

7-10 Days

11-15 Days

15+ Days

Grand Total

0

0

0

2

57

8

67

Grand Total

0

0

0

2

57

8

67

  *   Total count of ageing for Emails UAE:

Emails UAE

Ageing

Agent Name

0-2 Days

3-4 Days

5-6 Days

7-10 Days

11-15 Days

15+ Days

Grand Total

0

0

0

1

20

6

27

Grand Total

0

0

0

1

20

6

27

Please feel free to reach out for any further clarifications.

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