Subject: RE: Daily performance summary for LiveSalesman team for Nov 14th, 2022
From: Murtaza Kutiyanawala <[email-masked]>
To: syed.ataullah <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Ankit Arora <[email-masked]>, Sameer Sadiq <[email-masked]>, Faizal Maradeya <[email-masked]>, Shahzeen Rizvi <[email-masked]>, Manmohan Chittlangia <[email-masked]>, Tejendra Singh <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Ashick Ali <[email-masked]>, Ahmed Zoher <[email-masked]>, HB report <
Date: Tue, 15 Nov 2022 07:33:02 +0000

Hi Syed,

Request you to look at the ageing, why there are tickets reflecting in 11to 15 days ?

  *   The Daily Agent and Ageing reports are empty excel sheets.
  *   Tickets that are Waiting on customer should be close after 48 hours after responding to the customer (below screen shot shared ticket is open since 4 days)
  *   Tickets that are already closed on Fresh Desk still reflecting on this report as ageing (Screen shot attached )

Looping + @[email-masked]<mailto:[email-masked]>

Facebook
Ageing
Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
0
0
0
0
44
0
44
Grand Total
0
0
0
0
44
0
44

Whatsapp
Ageing

Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
0
0
0
2
57
8
67
Grand Total
0
0
0
2
57
8
67

Emails UAE
Ageing

Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
0
0
0
1
20
6
27
Grand Total
0
0
0
1
20
6
27

Ticket ID
Status
Source
Group
Created time
HB Chat Type
Reason Category
Sub Reason
Notes
5078941
Waiting on Customer
Facebook
HB LiveSalesman
2022-10-31
Closed 8 days ago
5077538
Waiting on Customer
Facebook
HB LiveSalesman
2022-10-31
Closed 8 days ago
5076331
Waiting on Customer
Facebook
HB LiveSalesman
2022-10-31
Closed 8 days ago
5079990
Waiting on Customer
Facebook
HB LiveSalesman
2022-10-31
PreSales
Product Related
Pricing
Closed 8 days ago

Ticket ID
Status
Source
Group
Created time
HB Chat Type
Reason Category
Sub Reason
Notes
5004986
Waiting on Third Party
Chat
HB-LSM-Followup
2022-10-15
Customer Services
Delivery Related
Delayed Delivery (Furniture)

5052256
Waiting on Third Party
Chat
HB-LSM-Followup
2022-10-25
Customer Services
Delivery Related
Delayed Delivery (HH)

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
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From: HB report <[email-masked]>
Sent: Tuesday, November 15, 2022 7:31 AM
To: [email-masked]; [email-masked]; syed.ataullah <[email-masked]>; Ankit Arora <[email-masked]>; Sameer Sadiq <[email-masked]>; Faizal Maradeya <[email-masked]>; Shahzeen Rizvi <[email-masked]>; Manmohan Chittlangia <[email-masked]>; Tejendra Singh <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>; [email-masked]; Murtaza Kutiyanawala <[email-masked]>; [email-masked]; [email-masked]; Ashick Ali <[email-masked]>; Ahmed Zoher <[email-masked]>
Subject: Daily performance summary for LiveSalesman team for Nov 14th, 2022

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[https://www.avmechat.in/epos/assets/images/logo.jpg]
Please find listed below the performance data for the LiveSalesman team for Nov 14th, 2022.

  *   Total tickets created :
Total tickets created
Groups
Agent Name
Facebook HB UAE
Whatsapp open
Whatsapp resolved
HomeBox Instagram
Emails UAE
Grand Total
Grand Total
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  *   Whatsapp chat type:
HB Chat Type
Reason Category
Sub Reason
Count of HB Chat Type
Grand Total
0

  *   Total count of ageing for Facebook:

Facebook
Ageing
Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
0
0
0
0
44
0
44
Grand Total
0
0
0
0
44
0
44

  *   Total count of ageing for Whatsapp:
Whatsapp
Ageing

Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
0
0
0
2
57
8
67
Grand Total
0
0
0
2
57
8
67

  *   Total count of ageing for Emails UAE:
Emails UAE
Ageing

Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
0
0
0
1
20
6
27
Grand Total
0
0
0
1
20
6
27

Please feel free to reach out for any further clarifications.
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