Subject: English Language Test - Samuel charenamai
From: Samuel charenamai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Nov 2022 01:18:58 -0500

| | Foreign Language Screening Test

Name | Samuel charenamai    /  (+91) 6369316027    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Dear customer thankyou for contacting us and your issue has been checked with the courier company and found that you have provided the wrong Address to ship the product you have order. so we kindly request you to recheck the said address and write us back again Thank you for contacting us.

With regards,
Team babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi, Dear Abdul

Thankyou for writing back us and we are Extreamly sorry for the issue you are facing with but we got your back. please give us some time to look into the matter and we will resolve your problem in few working days. please write us back if you have any more question. Thankyou :)

With Regards,
Homebox.Team

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