Subject: English Language Test - Bhumika Sharma
From: Bhumika Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Nov 2022 00:55:10 -0500

| | Foreign Language Screening Test

Name | Bhumika Sharma     /  (91) 8939144921    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good Afternoon,
Thank you for query! I understand that you want to know the status of your order. On further checking I see that the order has returned to us as the address which was provided by you was incorrect. However, you don't have to worry I'll make sure your order reaches to you at the earliest. To ensure smooth and fast delivery kindly provide us with the correct address to which your order needs to be sent.
Thank you for contacting LiveSalesman Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good Afternoon,
Thank you for your query!
I understand that the TV Cabinet installed by our team has incurred certain damages during the installation process. I would request you to attach the images of the TV Cabinet that shows the damages that have occurred. Kindly allow us 4-5 business days to investigate this issue. Once the issue is verified we will take action accordingly and would keep in mind no such damages occur at later time.
Thank you for contacting LiveSalesman Support!

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