Subject: English Language Test - Pankaj Verma
From: Pankaj Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Nov 2022 00:42:22 -0500

| | Foreign Language Screening Test

Name | Pankaj Verma    /  (+91) 9870724793    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Ma'am,
Your order is all set to deliver but our delivery partner is unable to find your address. I am sharing your number with our delivery partner, he will call you to confirm the address. Please help him to find your address.
You are free to contact us anytime.
Thank you so much for contacting us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello dear Abdul,
I am  really sorry for the problem that you are facing with you TV cabinet. I will send the team again at your residence to ensure that everything will be fine. The team will contact shortly. Again I apologies for the inconvenience if anything else that I can for than please contact us again.
Thank You,
Homebox Team

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