Subject: Assigned to Group - RE: Virtual 2022-3
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 15 Nov 2022 01:29:22 +0000

Hi  A new ticket has been assigned to your group "Level 1 (Livesalesman)". Please follow the link below to view the ticket.  RE: Virtual 2022-3 @Help Les Mills Virtual<mailto:[email-masked]> – is the below something you can advise on? I haven’t come across this before.

Ruby Keighley​​
 (She/Her)
 |
Digital Content Specialist
Les Mills International
 |
[email-masked]<mailto:[email-masked]>
tel +64 27 631 1965<tel:+64%2027%20631%201965>
 |
www.lesmills.com
<http://lesmills.com/live>
<http://www.lesmills.com/>
<https://www.facebook.com/lesmills>
<https://twitter.com/lesmills>
<https://www.linkedin.com/company/les-mills-international>
<https://www.youtube.com/user/lesmillsgroupfitness>
<https://www.instagram.com/lesmills>
[DEI]<https://www.lesmills.com/dei/>

From: Darcy Cullen <[email-masked]>
Sent: Tuesday, 15 November 2022 2:14 pm
To: Ruby Keighley <[email-masked]>
Cc: Natalie Buchan <[email-masked]>; Howard Rogers <[email-masked]>
Subject: Re: Virtual 2022-3

Thanks Ruby!

Unfortunately the previously downloaded Qs didn’t remove from our account, so I tried to reinstall the app.
When logging back in and selecting a studio to assign we are getting the below pop up.
Is there something you might be able to toggle at your end?

Cheers,
Darcy

Darcy Cullen | Audio & Video Editor
Phn: 09 444 1120 | Mob: 021 074 0872
Unit M, Chelsea Business Park, 162 Mokoia Rd, Birkenhead 0626
PO Box 40621, Glenfield, Auckland 0747
BringItOn.co.nz<http://BringItOn.co.nz>
Bring It On Studios

On 14/11/2022, at 12:16 PM, Ruby Keighley <[email-masked]<mailto:[email-masked]>> wrote:

Thanks Darcy, those have been added to the app and I have deactivated the older quarters in UAT to hopefully alleviate the issues you were having in the backend.

Ruby Keighley​​
 (She/Her)
 |
Digital Content Specialist
Les Mills International
 |
[email-masked]<mailto:[email-masked]>
tel +64 27 631 1965<tel:+64%2027%20631%201965>
 |
www.lesmills.com<http://www.lesmills.com/>
<http://lesmills.com/live>
<http://www.lesmills.com/>
<https://www.facebook.com/lesmills>
<https://twitter.com/lesmills>
<https://www.linkedin.com/company/les-mills-international>
<https://www.youtube.com/user/lesmillsgroupfitness>
<https://www.instagram.com/lesmills>
<https://www.lesmills.com/dei/>

From: Darcy Cullen <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 11 November 2022 6:16 pm
To: Ruby Keighley <[email-masked]<mailto:[email-masked]>>
Cc: Natalie Buchan <[email-masked]<mailto:[email-masked]>>; Howard Rogers <[email-masked]<mailto:[email-masked]>>
Subject: Re: Virtual 2022-3

Hey Ruby,

(IT - BB), (ES - BA), & (ES - BP) finals are now available for you on Egnyte.
This leaves only ES CR & SB.

Cheers,
Darcy

Darcy Cullen | Audio & Video Editor
Phn: 09 444 1120 | Mob: 021 074 0872
Unit M, Chelsea Business Park, 162 Mokoia Rd, Birkenhead 0626
PO Box 40621, Glenfield, Auckland 0747
BringItOn.co.nz<http://bringiton.co.nz/>
Bring It On Studios

On 11/11/2022, at 4:28 PM, Darcy Cullen <[email-masked]<mailto:[email-masked]>> wrote:

Thanks Nat, confirming it is showing in admin mode thanks.

Unfortunately our app won’t allow us to select particular programs at the moment.
When opening the manage downloads pop up we receive the below message.
Because we can’t access this the download Queue is also full with the other Q’s on our account.
Ruby would you be able to remove our access to these and re-enable only the current Q?

And allgood! BB IT will be with you soon ?

Cheers,
Darcy

<Screenshot 2022-11-11 at 4.23.18 PM.jpeg>
Darcy Cullen | Audio & Video Editor
Phn: 09 444 1120 | Mob: 021 074 0872
Unit M, Chelsea Business Park, 162 Mokoia Rd, Birkenhead 0626
PO Box 40621, Glenfield, Auckland 0747
BringItOn.co.nz<http://bringiton.co.nz/>
Bring It On Studios

On 11/11/2022, at 10:30 AM, Natalie Buchan <[email-masked]<mailto:[email-masked]>> wrote:

Hey team, you need to have the padlock unlocked to be able to see The Trip Live in the classes section of the app (i.e. in admin mode).

Natalie Buchan​
 (She/Her)
 |
Production Planning & Services Manager
Les Mills International
 |
[email-masked]<mailto:[email-masked]>
tel +64 21 686 141<tel:+64%2021%20686%20141>
 |
www.lesmills.com<http://www.lesmills.com/>
<http://lesmills.com/live>
<http://www.lesmills.com/>
<https://www.facebook.com/lesmills>
<https://twitter.com/lesmills>
<https://www.linkedin.com/company/les-mills-international>
<https://www.youtube.com/user/lesmillsgroupfitness>
<https://www.instagram.com/lesmills>
<https://www.lesmills.com/dei/>
From: Ruby Keighley <[email-masked]<mailto:[email-masked]>>
Date: Friday, 11 November 2022 at 10:26 AM
To: Darcy Cullen <[email-masked]<mailto:[email-masked]>>
Cc: Natalie Buchan <[email-masked]<mailto:[email-masked]>>, Howard Rogers <[email-masked]<mailto:[email-masked]>>
Subject: RE: Virtual 2022-3

Mōrena Darcy,

The below have been ingested/updated (you will need to re-download):
IT - RPM
DE - BC
DE - BR
DE - GT
DE - SB
IT - BC

The right ones went out for Third Party but it got a bit messy with the resupplies so thanks for picking up!
I think we are just standing by for BB – IT, is that right?

Can you give some more detail on what you have mentioned below regarding THE TRIP LIVE?

Thanks,

Ruby

Ruby Keighley​​
 (She/Her)
 |
Digital Content Specialist
Les Mills International
 |
[email-masked]<mailto:[email-masked]>
tel +64 27 631 1965<tel:+64%2027%20631%201965>
 |
www.lesmills.com<http://www.lesmills.com/>
<http://lesmills.com/live>
<http://www.lesmills.com/>
<https://www.facebook.com/lesmills>
<https://twitter.com/lesmills>
<https://www.linkedin.com/company/les-mills-international>
<https://www.youtube.com/user/lesmillsgroupfitness>
<https://www.instagram.com/lesmills>
<https://www.lesmills.com/dei/>

From: Darcy Cullen <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 10 November 2022 7:48 pm
To: Ruby Keighley <[email-masked]<mailto:[email-masked]>>
Cc: Natalie Buchan <[email-masked]<mailto:[email-masked]>>; Howard Rogers <[email-masked]<mailto:[email-masked]>>
Subject: Re: Virtual 2022-3

Hey Ruby,

Checks completed by the team, notes below:

File downloads but does not display for selection in the UI:
TRIP LIVE

Absent, as finals aren’t delivered:
ES - BP
ES - CR
ES - SB
ES - BA

Absent, as finals require unavailable assets (Supplying next Q):
DE - CR - 45MIN

Absent, fixed versions to be ingested(?)
IT - RPM
DE - BC
DE - BR
DE - GT
DE - SB

Present, but may be non-updated version of files(?):
IT - BC

Cheers,
Darcy

Darcy Cullen | Audio & Video Editor
Phn: 09 444 1120 | Mob: 021 074 0872
Unit M, Chelsea Business Park, 162 Mokoia Rd, Birkenhead 0626
PO Box 40621, Glenfield, Auckland 0747
BringItOn.co.nz<http://bringiton.co.nz/>
Bring It On Studios

On 10/11/2022, at 4:29 PM, Darcy Cullen <[email-masked]<mailto:[email-masked]>> wrote:

Thanks Ruby,

Ezra and team are checking these now, back to you once they have completed.
In the meantime the updated BR DE files are now available for you on Egnyte.
I’ve processed the adjusted BB IT mix through to the cut-downs and the files are now with the team for QC.

Cheers,
Darcy

Darcy Cullen | Audio & Video Editor
Phn: 09 444 1120 | Mob: 021 074 0872
Unit M, Chelsea Business Park, 162 Mokoia Rd, Birkenhead 0626
PO Box 40621, Glenfield, Auckland 0747
BringItOn.co.nz<http://bringiton.co.nz/>
Bring It On Studios

On 10/11/2022, at 11:59 AM, Ruby Keighley <[email-masked]<mailto:[email-masked]>> wrote:

Kia ora Darcy,

Languages are ready for QC – the ones that we have anyway. We are still adding cuepoints for Phase 2 so might be best to start with Phase 1?
Let me know if you have any questions.

Thanks,

Ruby

Ruby Keighley​​
 (She/Her)
 |
Digital Content Specialist
Les Mills International
 |
[email-masked]<mailto:[email-masked]>
tel +64 27 631 1965<tel:+64%2027%20631%201965>
 |
www.lesmills.com<http://www.lesmills.com/>
<http://lesmills.com/live>
<http://www.lesmills.com/>
<https://www.facebook.com/lesmills>
<https://twitter.com/lesmills>
<https://www.linkedin.com/company/les-mills-international>
<https://www.youtube.com/user/lesmillsgroupfitness>
<https://www.instagram.com/lesmills>
<https://www.lesmills.com/dei/>

From: Darcy Cullen <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 9 November 2022 11:52 am
To: Natalie Buchan <[email-masked]<mailto:[email-masked]>>
Cc: Howard Rogers <[email-masked]<mailto:[email-masked]>>; Ruby Keighley <[email-masked]<mailto:[email-masked]>>
Subject: Re: Virtual 2022-3

Hi Nat,

The below ones are correct, there hasn’t been anything in our dropbox from ES nor any emails received.

Cheers,
Darcy

Darcy Cullen | Audio & Video Editor
Phn: 09 444 1120 | Mob: 021 074 0872
Unit M, Chelsea Business Park, 162 Mokoia Rd, Birkenhead 0626
PO Box 40621, Glenfield, Auckland 0747
BringItOn.co.nz<http://bringiton.co.nz/>
Bring It On Studios

On 9/11/2022, at 9:01 AM, Natalie Buchan <[email-masked]<mailto:[email-masked]>> wrote:

Morning Darcy

Please can you confirm what audio re-supplies you are still waiting on for Virtual 2022-3? Is the below correct?

- ES - BA, BP, CR, SB
- DE - BR
- IT - BB

Cheers
Nat

Natalie Buchan​
 (She/Her)
 |
Production Planning & Services Manager
Les Mills International
 |
[email-masked]<mailto:[email-masked]>
tel +64 21 686 141<tel:+64%2021%20686%20141>
 |
www.lesmills.com<http://www.lesmills.com/>
<http://lesmills.com/live>
<http://www.lesmills.com/>
<https://www.facebook.com/lesmills>
<https://twitter.com/lesmills>
<https://www.linkedin.com/company/les-mills-international>
<https://www.youtube.com/user/lesmillsgroupfitness>
<https://www.instagram.com/lesmills>
<https://www.lesmills.com/dei/>

 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/6308