Subject: English Language Test - Neha Jaiswal
From: Neha Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Nov 2022 08:36:30 -0500

| | Foreign Language Screening Test

Name | Neha Jaiswal    /  (+91) 6264669810    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr abc,

Thanks for placing an order by our site. As i am checking the details ordered had been shipped by us on the given address, but as you said that the address was wrong. We really apologize for the trouble caused to you and we certainly never want our customers to face such kind of issues. We can undersatnd your furstation and it's totally justified. We can arrange an reshippment for our updated address. For address updation you need to mail us an scan copy of your address proof or you can update the address by themself on site.For any further assistance you can directly contact us our tollfree no -0000.

Thank you for contacting us. Have a Great day ahead.
Regards
Team XYZ.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr Abdul,

Hope you are doing great.
This mail is regarding your complaint against the Returned or refund of TV Cabinet.
We really apologize for the trouble caused to you and we certainly never wants our customers to face such kind of issues. We can understand your frustration and it's totally justified.
As per your request we can arrange an replacement for the TV cabinet as you are eligible for that and ,which can be delivered to our register address within 7 days .Firstly you need to share the current picture of our TV Cabinet than we are able to arrange an replacement. For any  further assistance or query you can contact us on our tollfree 00000.

Thank you for contacting us. Have a Great day ahead.
Regards
Team XYZ.

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