Subject: English Language Test - Parul Singh
From: Parul Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Nov 2022 06:21:25 -0500

| | Foreign Language Screening Test

Name | Parul Singh    /  (201301) 7982332029    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We are asked to draft a response to the email the customer send us. The email that will be written as a response is as under:
To: [email-masked]
From: [email-masked]
Sub: Reply to non-delivery of the order.
Respected Mam,
This email is in response to the email recieved by you on 21.03.22.
This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.
Another way of completing the order is by contacting the courier company whose number is 98562145xx and providing him with your exact location or going to the courier company yourself and collecting it.
Extremely sorry that you had to go through this experience with us.
Thanking you,
For Hello Company,
Customer Service Representative
Parul.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Rahul,

As requested by you, we have processed your Request for Exchange or Refund.

We are sad to see you go, but we hope that we could work together in the future where our product team  be useful for your business.

If you are still on the lookout for other options, please do let me know, as I’d be able to help you choose other options that might be the right fit for you.

Please stay connected. Have a great day.

Thanks,

[parul]

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