Subject: English Language Test - RAHUL VERMA
From: RAHUL VERMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Nov 2022 02:34:40 -0500

| | Foreign Language Screening Test

Name | RAHUL VERMA    /  (+91) 9977348396    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,
Thanks for contacting babyshop.com , We are very sorry for the inconvenience that you have faced.
Sir, we can see your order was shipped by us, and was handed over to courier company on same day when the order was placed.
The courier partner tried to deliver the order to you, but the address you have provided was wrong according to the courier partner.
We request you to please update the correct address in your profile by visiting  on our website babyshop.com
If need further assistance we will be happy to help you.
Thanks and Regards
Rahul Verma
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Thanks for contacting Homebox Team, We are very sorry for the inconvenience that you have faced.
Abdul,we are happy to inform you that we have escalated your issue related to the TV Cabinet to our backend  team.
Our backend team will connect you at the earliest and provide you the resolution for the same. We request you to please wait till then.
If need further assistance we will be happy to help you.
Thanks and Regards
Rahul Verma
Homebox Team

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