Subject: English Language Test - Jatin Kumar
From: Jatin Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Nov 2022 01:23:40 -0500

| | Foreign Language Screening Test

Name | Jatin Kumar    /  (+91) 7248421743    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello
Dear customer,
I am sorry for inconvenience .I analysis on your complaint regarding order status of hand bag
And i found that your address is wrong please provide a correct address further that delivery agent can reach to you soon as possible.
Have a good day.
Regard
(Customer executive name)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi abdul,
First of all i apologise for inconvenience.
I registered your complaint and we will dispatch new unit after pick up of first unit is done . And it takes upto 3-5 days please be patient. And don't afraid we resolve your problem soon as possible.
Thankyou
Regards
(Customer executive name)

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