Subject: English Language Test - RITIK Chauhan
From: RITIK Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 09:48:26 -0500

| | Foreign Language Screening Test

Name | RITIK Chauhan    /  (91) 09310613971    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Your order ******** has shipped!

It’s being shipped with [blue dart ].

Here’s a tracking number that you can use to check the location of your package: [**********.] (please note that tracking may take up to one business day to activate).  The courier tried to deliver the order to the your address, but the your's address as per the courier was wrong. Your will get your order as soon as possible..

Thank you for precious time!
Customer care team
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
We're so sorry to hear you're not happy with your product and services , but we also fully respect your decision. We've processed your refund request, and you should expect to see the amount appear in your bank account in the next couple of business days. Once more, we apologize for the inconvenience this has caused you.

Thank you for precious time!
Customer care team
Babyshop.com

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