Subject: English Language Test - ABU SHAHMA
From: ABU SHAHMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 09:29:23 -0500

| | Foreign Language Screening Test

Name | ABU SHAHMA    /  (91) 09335684750    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir!

I am really sorry for this problem you are facing and you had to spend time for figuring out this. I understand this must be frustrating for you .

As per given informations your given address is wrong so my delivery person is unable to reach to you.
So i request you please update your correct address on company website after that my courier team will ship it on the address.
Thank you very much
Abu Shahma
Customer service associate from baby. Shop. Com.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul!
Sorry for this unconvinced situation. I am forwarding this to my insulation team, they will come to your house and after examination of the TV they will replace it or will give you money back.
You can ask me if you have any other questions.
Thank you for purchasing from our company. Have a nice day!
Abu Shahma
From Home box team.

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