Subject: English Language Test - Pranshul Narula
From: Pranshul Narula <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 07:04:13 -0500

| | Foreign Language Screening Test

Name | Pranshul Narula    /  (+91) 8700578223    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Sir/Ma’am we tried to reach at your location to give you your ordered #handbag. Unfortunately our delivery boy is unable to find your location and contact you. Kindly set and check your delivery location again and call on 9 to pick your order.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Thank the customer for their feedback. Apologize and reiterate your understanding of the issue. Clearly outline your plan to remedy the situation. Thank the customer again and offer follow-up information.

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