Subject: Arabic Language Test - Md Shahid Raza kauser
From: Md Shahid Raza kauser <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 04:58:37 -0500

| | Foreign Language Screening Test

Name | Md Shahid Raza kauser    /  (+91) 09810254936    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To : [email-masked]

From: [email-masked]

Sub: Non delivery of the order

This email is regarding order number: 00000pp which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.
Or you can call us
+91 00000000

Extremely sorry that you had to go through this experience with us.

Thanking you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To [email-masked]

From: [email-masked]

Sub: Scratches in product

I hope that this letter does not catch you off guard because it contains some complaints about your product.
So, I guess, based on the problems, it would be fair on your part to either send some technicians over to your place to fix the scratches by new one or replace it with a new TV within a week.

Thanking you

Regard: XYZ

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