Subject: Assigned to Group - Re: FITNESS CARTEL Aspley - Les Mills Virtual Login issue
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 11 Nov 2022 06:33:16 +0000

Hi  A new ticket has been assigned to your group "Level 1 (Livesalesman)". Please follow the link below to view the ticket.  Re: FITNESS CARTEL Aspley - Les Mills Virtual Login issue Hi Team,

Please see report by Sharon below about login issues experienced. Can you have a look at the video and offer comments and advice?

Thanks

Kind Regards,

Greg

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Greg Cartagena | Virtual AV Support Specialist
Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>
PO Box 3998 Manuka ACT 2603 AUSTRALIA
Tel +61 455 508 248 | www.lesmills.com.au<http://www.lesmills.com.au/>
Scan / click the QR code to add me to your contact list

Les Mills Virtual App Support Contact: [email-masked]<mailto:[email-masked]>
Club & Studio Design Guide: https://bit.ly/3pzyAEE
LM Virtual AV System Design Guide: https://bit.ly/3Bsw4CA
Les Mills Virtual Support link to our FAQ's<https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739>
Virtual Video Guide Link:
https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow
Les Mills Virtual App - Troubleshooting Link:
https://www.youtube.com/watch?v=9SnShjgWAhE&list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&index=6&t=16s

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The Global Fitness Report<https://lesmills.com.au/2021-global-fitness-report?utm_source=email_sig&utm_medium=email&utm_campaign=ultimate_group_fitness_solution> found two-thirds of gym members (67%) prefer working out in groups.<https://lesmills.com.au/news/2021-global-report-reveals-7-key-trends-for-the-new-fitness-landscape?utm_source=email_sig&utm_medium=email&utm_campaign=ultimate_group_fitness_solution> GX classes are now the single most popular gym activity, outstripping both strength and cardio training, with 58% of members indicating they’re likely to cancel, if their favourite classes were no longer available. The Ultimate Group Fitness Solution<https://lesmills.com.au/clubs-and-facilities/ultimate-group-fitness-solution?utm_source=email_sig&utm_medium=email&utm_campaign=ultimate_group_fitness_solution> ensures you can cater to every new need that your members have in the pandemic-affected landscape. To find out more, click the links below or contact your local Business Partnership Manager in Australia<https://lesmills.com.au/clubs/aus-business-partnership?utm_source=email_sig&utm_medium=email&utm_campaign=ultimate_group_fitness_solution> or Southeast Asia<https://lesmills.com.au/clubs/sea-business-partnership?utm_source=email_sig&utm_medium=email&utm_campaign=ultimate_group_fitness_solution>.

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From: Sharon | Fitness Cartel <[email-masked]>
Date: Friday, 11 November 2022 at 12:47 PM
To: Greg Cartagena <[email-masked]>, Kathryn Tighe <[email-masked]>
Cc: TJ | Fitness Cartel <[email-masked]>
Subject: Les Mills Virtual

Hi Greg,

Thanks for your time on the phone today.

Virtual Scheduler
As discussed, the Virtual Schedular is not letting me change which club I am logging in as. I’ve attached a video showing how it doesn’t let me enter the user details.  Last night I had to use multiple browsers to get logged into the club I needed to.  It was very frustrating.

As requested Greg, can we please look at a way for myself (and TJ if he wants) to have a head office level access and be able to switch between all FC Clubs.

iPads not syncing
As also discussed, iPads are not auto syncing across every club.  It’s saying they are offline and only seem to update if we troubleshoot and force the sync in club.
Waketts are replacing the LAN Adapters at Aspley next week to see if that fixes it. But we really need to look at this as we shouldn’t need to login to settings on the iPads manually every time there needs to be a change.  Last week I was in Aspley and because it was offline, I couldn’t edit the schedule for that day, even on the iPad.  I didn’t have time to be troubleshooting it to edit the schedule.

Thanks

​Regards,​
​
Sharon

Perryman
National Group Fitness Coordinator & Club Support Officer
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Fitness Cartel Australia
www.fitnesscartel.com.au
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 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/6303