Subject: English Language Test - Alona Bedi
From: Alona Bedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 01:04:24 -0500

| | Foreign Language Screening Test

Name | Alona Bedi    /  (208022) 9161675546    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Thank you for writing in.

We understand your concern that you'd like to know about the status of your order with order ID 'OD123017207831168000'.

We are sorry for the trouble caused to you as we want you to go through a hassle free shopping experience.

We are happy to let you know that it has been shipped through Ekart Logistics on October 17, 2021 by the seller but could not do due to the address mentioned by you is wrong.

Hope this helps!

In case you require additional assistance, please reply to this email and we will be happy to help.

For other order related support or queries, please contact us here: https://www.flipkart.com/helpcentre, or contact us on our toll-free number '1800 202 9898'.

Please note, customer satisfaction is something that we take very seriously and would never compromise under any circumstances.

We would like to thank you for your kind co-operation.

Thank you for shopping.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

Thank you for writing in.

We understand your concern about your order 'OD221172243881203000' and we are sorry for the trouble caused to you.

I would like to let you know that this product comes under the seller's 14 days return policy period.

It's really simple to request a return for your order!

Just follow these steps:

Log in to your Flipkart account.

Click on 'Orders'.

Select the product and click 'Return'.

We'll send you an email & SMS with all the details you need.

You can know more about the seller's return policy here: https://www.flipkart.com/pages/returnpolicy

Please note, customer satisfaction is something that we take very seriously and would never compromise under any circumstances.

We would like to thank you for your kind co-operation.

Thank you for shopping.

| |