Subject: English Language Test - Payal Singh
From: Payal Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Nov 2022 08:57:58 -0500

| | Foreign Language Screening Test

Name | Payal Singh    /  (91) 9520017479    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Try to be kind and positive in your response. Let the customer know you empathize with them. Find an answer: It is important to answer any questions the customer has to aid in their satisfaction. Offer a solution: If you can, offer a solution for how your company can improve the customer's experience.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Turn returns into exchanges. The difference between returns and exchanges is most prominent when looking at profitability.

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