Subject: English Language Test - Tusar Thapa
From: Tusar Thapa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Nov 2022 08:22:03 -0500

| | Foreign Language Screening Test

Name | Tusar Thapa    /  (110029) 9362546895    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good Morning Sir

The address given by you for the particular product to deliver at particular address is incorrect sir. Would you like to correct the address so that the courier guy can deliver your product at fastest. Thank you Sir.

Your's sincerely

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good Morning Sir
We are very sorry for the inconvenience, please follow the below steps for your return and exchange policy:
1)Go to your account profile
2)Click on the order item
3)Clink on the return and exchange shown below your item.
4)Your request will be accepted.

Hi Homebox Team
Your's sincerely

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