Subject: English Language Test - Mohammad Farukh
From: Mohammad Farukh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Nov 2022 07:01:22 -0500

| | Foreign Language Screening Test

Name | Mohammad Farukh    /  (0) 9871185446    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greeting from Babyshop.com

Dear Sir:

We understand that you ordered a "Hand bag" from our website, and you have not received that product by now. I apologise for the inconvenience. As per your last e-mail, you want to know the status of the product.

As we checked the order status and found. Th order was shipped by us, and it was handed over to the courier company same day when the order was placed.

The courier company tried to deliver the order to your address, but your address was incorrect as per courier company. This is why, your order was not delivered.

I request you to please provide your complete address details to us, so that the product can be delivered to you on time.

I hope this help. If you have any other concern  then please write back to us.

Thanks and regards,
M.Farukh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greeting from Homebox

Dear Mr. Abdul:

We understand that you purchased a TV cabinet from us. As you mentioned that the cabinet has too many scratches on it.

We apologise for the inconvenience that you have faced. I am escalating this concern to our team and also arranging replacement of TV cabinet.

We ensure that you will not face such issues in future.

I hope this help. If you have any concern, please feel free to write us back.

Thanks and regards,
M.Farukh

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