Subject: English Language Test - Ayushi Gupta
From: Ayushi Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Nov 2022 02:02:51 -0500

| | Foreign Language Screening Test

Name | Ayushi Gupta    /  (91) 9650520458    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

Thank you for contacting Babyshop.com.

I understand that you would like to know the status of your order.

We apologies for inconvenience caused to you in this case.

Having checked this, I found that your order was shipped from our end and was handed over to the courier.

However, the courier was unable to deliver the order as the address mentioned by you was wrong.

I would request you to kindly contact the courier and update the address.

Courier name: Bluedart
Contact Number: 1234456789

If you have any other questions, Please feel free to contact us.

Your patience and understanding is greatly appreciated. We look forward to see you soon again.

Regards,
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Greetings from Homebox.

I understand that the item you have received is damage. We apologies for any inconvenience that has caused due to receiving a damaged product.

Could you please share the image of the damage item with us so that we can look into this.

If you have any other questions, Please feel free to contact us.

Your patience and understanding is greatly appreciated. We look forward to see you soon again.

Regards,
Homebox

| |