Subject: English Language Test - Richa Singh
From: Richa Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Nov 2022 00:33:44 -0500

| | Foreign Language Screening Test

Name | Richa Singh    /  (+91) 8766285762    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning Sir/Ma'am,

Thank your contacting babyshop.com.As i can see,you have purchased a handbag from our online store 14 days back and you want to know the status of the same product.
I would like to inform you that the address which you have mentioned here is wrong and that's the reason the courier partner is unable to deliver your order.So i request you to coordinate with the courier partner once the product is out for delivery and also please update your address so that in future no such problems arises.
Thank you!Have a great day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good morning Sir/Ma'am,

Thank you for contacting babyshop.com.As i can check you have raised a complaint regarding your product which is a tv cabinet, you have purchased last week and it has scratches all over there.I am extremely sorry that you had such an experience.
Since you're asking for a refund or a replacement,I would like to ask you to please upload the images of the defective parts so that the team will review it and they will provide a better resolution to your problem.
Thank you!Have a great day.

| |