Subject: English Language Test - Anil Kumar Kushwaha
From: Anil Kumar Kushwaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Nov 2022 07:23:50 -0500

| | Foreign Language Screening Test

Name | Anil Kumar Kushwaha    /  (+91) 8700779196    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Buyer,

We have already shipped your order. As I can check that the courier service tried to deliver the product but they said that the address is wrong.
Kindly confirm the correct address so I can check with the courier company and proceed further.
Waiting for your reply.

Thank you to being a part of us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Buyer,

First of all, sorry for the inconveniences caused by us. I never expect like this to happen with our customer.
Can you please share some of the pictures of product issue, so I can check it with our team and do the best possible for you.

Thank you
Homebox Team

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