Subject: English Language Test - Priyanshi Tiwari
From: Priyanshi Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Nov 2022 07:02:36 -0500

| | Foreign Language Screening Test

Name | Priyanshi Tiwari     /  (91) 8770344898    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Thankyou for your purchase
The following items:
134567899
have been dispatched by us. Since the delivery address shared by you was incorrect as per courier services.

Please understand the delay in delivery is out of seller's control. Please contact us for further help we will make our best effort to help you out.

100% satisfaction guarantee!

Thanks.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thankyou for purchasing with us.
We're very sorry to hear that item you got was defected.

Please understand that the return and refund policies are of brand . We will provide you the option which serves you best as per the brand's policies. Thankyou for contacting us.

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