Subject: English Language Test - Bhavya Verma
From: Bhavya Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Nov 2022 05:10:15 -0500

| | Foreign Language Screening Test

Name | Bhavya Verma     /  (110031) 8586887508    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for connecting with us.

We apologize for the inconvenience caused to you.

As per your concern, you wants to know the status of your order, but as we can check your order is in Shipped status.

We would like to inform you that as per our logistics department, we've tried to reach you, but the address is wrong mentioned by you at the time of placing the order.

So, please cancel the existing order and place a new order with the correct details.

We are now resolve this ticket. Please fell free to reply for any information.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you for connecting with Homebox.

We apologize for the inconvenience caused to you.

As per your concern regarding you received the damaged product from our end.

We would like to inform you that please share the image of the product with us.

So, we can assist you for a better resolution against your concern.

| |